Delete Your Account

OnRoad (operated from Riga, Latvia) lets you delete your account and associated personal data at any time. There are two ways to request deletion.

Option 1 — In the app

Open OnRoad and go to Profile → Settings → Delete account. Confirm the request. Your account is scheduled for deletion immediately and you are signed out. No reinstall is required.

Option 2 — By email

If you cannot access the app, email support@onroad.lv from the email address registered to your account, with the subject “Delete my account”. We will verify ownership and process the deletion. We aim to complete email requests within 30 days.

What is deleted

When your account is deleted we remove your personal data, including: your name, phone number, email, profile photo, role, and contact details; your service history (requests created or accepted, status updates, location pins); ratings and reviews you wrote; saved mechanics and blocks; any uploaded photos; and your device notification token.

What is retained, and for how long

After deletion we keep only the minimum required for legal and anti-fraud purposes:

• Records we are legally required to keep (for example, transaction and tax records where applicable), for the period required by law.
• A one-way reserved-email marker kept for 12 months to prevent abuse and repeat fraud. It does not identify you personally.
• Safety reports involving your account, kept for up to 24 months for community-safety record-keeping.

These retained items are minimised and are not used to contact you or to rebuild your profile.

Subscriptions

Deleting your OnRoad account does not automatically cancel a Google Play subscription. To stop billing, also cancel your subscription in Google Play → Payments & subscriptions → Subscriptions.

Questions

For anything about deletion or your data, contact support@onroad.lv. See our Privacy Policy for full details on how we handle personal data.