Help center
I just signed up. What now?
Drivers: tap "Request help" on the home screen, pick a category, drop a pin near where you actually are, and submit. We notify nearby mechanics. Mechanics: pick a plan from the profile menu, then flip the online switch on the home screen and you will start receiving incoming requests.
How does the trial work?
New mechanic accounts get a free trial that lasts 7 days OR 10 completed jobs, whichever ends first. The trial does not auto-charge — at the end you must start a paid subscription to continue accepting jobs.
How do I get paid?
Mechanics get paid directly by the driver after the job is complete. OnRoad is not a payment processor in this version of the app. Cash and card readers are both fine.
What does "no-show" mean?
If a mechanic arrives at the pinned location and the driver is not there after 5 minutes on site, the mechanic can mark a no-show. Three no-show strikes lead to a permanent ban.
How do I cancel a request?
Drivers: open the request and tap the ⋯ icon → Cancel request. Mechanics: open the job and tap "Cancel job" below the main action. Repeated cancellations within 24 hours trigger a cooldown.
Why is the phone number hidden?
For privacy, the matched party's phone number is auto-hidden from your history 72 hours after the job ends or is cancelled. Tap to call works during the active job and for 72 hours after.
How do I block someone?
On the request or job detail tap ⋯ → Block. They will not see your requests or be matched with you. Manage your block list in Settings → Blocked users.
How do I delete my account?
Settings → Account → Delete account, or from the Profile menu. Deletion is permanent and your email address is blocked from creating a new account for 12 months as an anti-fraud measure.
Need a human?
Email support@onroad.lv. Include the email address you signed up with and a short description of the issue. We aim to reply within one business day.