Help center

I just signed up. What now?

Drivers: tap "Request help" on the home screen, pick a category, drop a pin near where you actually are, and submit. We notify nearby mechanics. Mechanics: pick a plan from the profile menu, then flip the online switch on the home screen and you will start receiving incoming requests.

How does the trial work?

New mechanic accounts get a free 7-day trial. It converts to a paid subscription automatically when the 7 days end, and Google Play or the App Store charges the payment method on your account.

If you do not want to continue, cancel before the trial ends: in the app, Settings → Subscription → Manage plan → Manage in Google Play (or Manage in App Store), or directly in Google Play → Payments & subscriptions. Cancelling stops the charge and you keep access until the trial runs out.

How do I get paid?

Mechanics get paid directly by the driver after the job is complete. OnRoad is not a payment processor in this version of the app. Cash and card readers are both fine.

What does "no-show" mean?

If a mechanic arrives at the pinned location and the driver is not there after 5 minutes on site, the mechanic can mark a no-show.

No-shows are counted against the driver and they add up: the first is a warning with a 24-hour wait before posting a new request, the second suspends the account for 7 days, and the third is a permanent ban. Dropping a pin where you actually are, and answering your phone when the mechanic calls, is all it takes to avoid one.

How do I cancel a request?

Drivers: open the request, tap the ⋯ icon → Cancel request, and tell us why. Mechanics: open the job and tap "Cancel job" below the main action.

Cancelling once is fine — your first cancellation of the day costs nothing. A second within 24 hours starts a 10-minute wait before you can post a new request, and a third within 24 hours suspends the account for 7 days. Ten cancellations in 30 days flags the account for review. Cancellations made by the mechanic, and jobs where the mechanic marked a no-show, are not counted against the driver.

Why is the phone number hidden?

For privacy, the matched party's phone number is auto-hidden from your history 72 hours after the job ends or is cancelled. Tap to call works during the active job and for 72 hours after.

How do I block someone?

On the request or job detail tap ⋯ → Block. They will not see your requests or be matched with you. Manage your block list in Settings → Blocked users.

How do I delete my account?

In the app: drivers tap Profile → Delete account, mechanics tap Settings → Delete account. Deletion is permanent and your email address is blocked from creating a new account for 12 months as an anti-fraud measure.

Need a human?

Email support@onroad.lv. Include the email address you signed up with and a short description of the issue. We aim to reply within one business day.